Copy page

Error codes

webhook_delivery_not_retryable

Delivery cannot be retried. Only a delivery whose status is failed or retrying can be retried by hand. A pending delivery is about to be attempted, and a succeeded one is done.

What it means

The API returns HTTP 409 with error.code set to webhook_delivery_not_retryable. The default message is: "This delivery cannot be retried in its current status."

Common causes

• The delivery is pending or succeeded (details.status).
• An attempt of this delivery is being made right now (details.status is attempt_in_progress). A retry then would send the same delivery twice at once.

How to identify it

Check the response status (409) and error.code (webhook_delivery_not_retryable). Branch on error.code, not on the message text: messages can be reworded, codes do not change within v1. Log error.request_id (also sent as the X-Request-Id header) so support can find the request.

How to fix it

• Retrieve the delivery list and retry only failed or retrying deliveries; for attempt_in_progress, wait a few seconds and read the delivery again.

Retry guidance

Sending the request unchanged fails the same way. Fix the cause first (see How to fix it), then send it again.

Did anything happen?

This request was refused before any call was placed and before anything was charged.

Idempotency

Nothing was done and the refusal is not stored under the Idempotency-Key. Fix the cause, then send the same request (with the same key if you sent one).

Who can fix it

The developer who sends the request can fix it; no administrator action is normally needed.

When to contact support

If the error persists after the steps above, contact support@relationsai.com. See Support for what to include (the request_id, the time in UTC, the operation, and whether you used a test or live key) and what never to send (API keys, Authorization headers, webhook signing secrets, recording links, transcripts or customer data).

Example error response

JSON
{
  "error": {
    "code": "webhook_delivery_not_retryable",
    "message": "This delivery cannot be retried in its current status.",
    "details": {
      "status": "succeeded"
    },
    "request_id": "req_muidnqs65gyrzxl5mswtz3fe",
    "retry": "no",
    "doc_url": "https://docs.relationsai.com/errors/webhook_delivery_not_retryable"
  }
}

Operations that can return this error

• POST /webhook-deliveries/{webhook_delivery_id}/retry: Retry a delivery

See all codes in the error-code reference.