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Error codes

contact_limit_reached

Contact limit reached. The contact store has reached its current capacity, so the contact was not created.

What it means

The API returns HTTP 409 with error.code set to contact_limit_reached. The default message is: "No more contacts can be created right now."

Common causes

• The contact limit has been reached.

How to identify it

Check the response status (409) and error.code (contact_limit_reached). Branch on error.code, not on the message text: messages can be reworded, codes do not change within v1. Log error.request_id (also sent as the X-Request-Id header) so support can find the request.

How to fix it

• Delete contacts you no longer need, or contact support.

Retry guidance

Sending the request unchanged fails the same way. Fix the cause first (see How to fix it), then send it again.

Did anything happen?

This request was refused before any call was placed and before anything was charged.

Idempotency

Nothing was done and the refusal is not stored under the Idempotency-Key. Fix the cause, then send the same request (with the same key if you sent one).

Who can fix it

The developer who sends the request can fix it; no administrator action is normally needed.

When to contact support

Always: write to support@relationsai.com so the limit can be reviewed. See Support for what to include (the request_id, the time in UTC, the operation, and whether you used a test or live key) and what never to send (API keys, Authorization headers, webhook signing secrets, recording links, transcripts or customer data).

Example error response

JSON
{
  "error": {
    "code": "contact_limit_reached",
    "message": "No more contacts can be created right now.",
    "details": {},
    "request_id": "req_fogrwjym34rzl3t4qiip24ao",
    "retry": "no",
    "doc_url": "https://docs.relationsai.com/errors/contact_limit_reached"
  }
}

Operations that can return this error

• POST /contacts: Create a contact
• POST /contacts/upsert: Create or update a contact by phone number
• POST /dnc-entries: Add a number to the do-not-call list

See all codes in the error-code reference.