# api_access_not_enabled

- HTTP status: 403
- Retry: No
- Execution: not started
- Admin needed: yes

**API access not enabled.** The v1 API is in private preview and must be enabled for each workspace.

## What it means

The API returns HTTP 403 with `error.code` set to `api_access_not_enabled`. The default message is: "API access is not enabled for this workspace."

## Common causes

- The workspace has not been enabled for the v1 API yet.

## How to identify it

Check the response status (`403`) and `error.code` (`api_access_not_enabled`). Branch on `error.code`, not on the message text: messages can be reworded, codes do not change within v1. Log `error.request_id` (also sent as the `X-Request-Id` header) so support can find the request.

## How to fix it

- Write to support@relationsai.com to request access for the workspace.

## Retry guidance

Sending the request unchanged fails the same way. Fix the cause first (see How to fix it), then send it again.

## Did anything happen?

This request was refused before any call was placed and before anything was charged.

## Idempotency

Nothing was done and nothing was stored (under an Idempotency-Key, if you sent one), so the request can be sent again, with the same key if you used one, once the cause is fixed.

## Who can fix it

A workspace administrator usually has to act, in the RelationsAI console.

## When to contact support

Write to [support@relationsai.com](mailto:support@relationsai.com) to request access, quoting the request_id. See [Support](/resources/support) for what to include (the `request_id`, the time in UTC, the operation, and whether you used a test or live key) and what never to send (API keys, Authorization headers, webhook signing secrets, recording links, transcripts or customer data).

## Example error response

```json
{
  "error": {
    "code": "api_access_not_enabled",
    "message": "API access is not enabled for this workspace.",
    "details": {},
    "request_id": "req_vrsfwbas6p3uz55gn4huiryv",
    "retry": "no",
    "doc_url": "https://docs.relationsai.com/errors/api_access_not_enabled"
  }
}
```

See all codes in the [error-code reference](/fundamentals/error-codes).